Northampton Press

Saturday, September 21, 2019

Miller Supply achieves recognition from Ace Hardware Corp.

Wednesday, March 13, 2019 by CONTRIBUTED ARTICLE in Local News

Ace Hardware Corporation has announced that Miller Supply, of Northampton, achieved designation as a Pinnacle Performance Retailing store for its outstanding performance.

Developed as part of Ace’s long-term retail growth strategy, 20/20 Vision, Pinnacle Performance Retailing is focused on Ace’s customers, helping to ensure that Ace stores deliver on its brand promise day in and day out.

For more than 90 years, Ace Hardware — with more than 5,200 stores in more than 65 countries — has been serving its neighbors with helpful service and quality products. The team at Miller Supply is one of only a few hundred Ace retailers to achieve this Pinnacle status.

To achieve Pinnacle Performance Retailing, Miller Supply successfully completed a number of key performance drivers that will help its team members provide a better overall shopping experience in their local community.

One example of a proven performance driver is Helpful Certification, the foundational element of Ace’s Certified Ace Helpful retail training curriculum. To become certified, Ace Hardware associates complete courses such as Helpful 101 and 201, and the store conducts a weeklong team-based certification event.

“Achieving Pinnacle Performance Retailing is a tremendous accomplishment for an Ace store,” John Tovar, vice president, retail operations and new business, Ace Hardware Corporation, said. “We’re pleased to recognize Miller Supply and its associates for their outstanding achievements and proud to say they are a part of the Ace family.”

“The team at Miller Supply is incredibly pleased to have earned the status as a Pinnacle Performance Retailing store,” Dale Miller, store owner of Miller Supply, said. “What this means for our customers is that we are more committed than ever to providing our loyal shoppers with the best possible retail experience. From customer service to product offerings and more, we’re taking Ace Helpful to a new level.”